Modules Prestashop

Beyond Live Chat, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your customers from one software and reduce your costs thanks to our live chat app!

Statistics show that website visitors who receive assistance through a live chat are more likely to make a purchase. With live chat triggers, you can send automated messages that create a proactive customer service which converts visitors into opportunities.

Business messaging doesn't have to be robotic. With Crisp, you can create a personalized experience for your customers.

From colors, to languages, to positions; you can customize Crisp to fit your brand

Let your customers contact you through their favorite day-to-day messaging apps, while you maintain a single dashboard for all of your replies. Crisp is connected to many third-party messaging channels like Facebook Messenger, Email, Twitter, Telegram, Twilio (SMS) and Line. It simplifies your customer support.

Become a worldwide brand using LiveTranslate. This feature enables you to translate your messages in realtime. Reply to customers using your native language and it will automatically translate to your customer's language so they can enjoy a better customer support experience.

Scheduling calls with customers can be complicated sometimes. Customers are usually required to set up third-party software in order to communicate with you, but with our live chat, your customers can enjoy video and audio calls out of the box. No plug-in or software to install, just a joyful and human experience.

When your users would rather have you do it for them, Crisp lets you co-browse with your customers without any other plugin than our live chat software

Reactflow dynamic heatmaps visualize every element clicks, hovers, and scrolls. Analysis of elements based on the attention your users give to them. Are your important buttons being ignored? Are people distracted by non-critical buttons? Know what is working and optimize what needs to be changed.

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Study your visitors behaviour pattern. Session replay is the most powerful tool for marketers, designers, product managers and developers. Uncover errors and see why your users are getting frustrated and leave. Watch what is blocking or distracting your customers, Pivot and repeat the analysis.

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Nothing can express a user voice better than their own words. Encourage visitors to leave feedbacks to you by using Survey, poll and feedback collection widgets we offer. Collect lead detail to enhance your marketing.

Monitor key paths that visitors must go through to turn into customers. Use Reactflow to watch drop-offs and performance of each step.

Nothing can block your sales more than bugs and hiccups. Reactflow helps you to solve them by extracting Javascript Stacktrace, Network and 404 errors from recordings and list them for you to watch exactly what they did which lead to error.