Features with benefits

Every feature has a purpose. Check out the feature highlights around Userlike's five main benefits and download the complete feature overview below.

Customer satisfaction

Solving the common pain points of customer support.

All-inclusive button integration

Offer support throughout your customer's journey. No more media switches away from your website, no more searching for contact options. Only a subtle support reminder that never gets in the way.

Forwards with context

No matter how smart your customer routing is, sometimes a chat needs to be forwarded to a colleague. The chat transcript accompanies the forward, ensuring that the customer won't ever have to repeat herself.

Custom design

Offer your customers a beautiful brand experience with a chat window tailored to your web design.

Operator Skills

Customers are happiest – and service costs are low – when they are instantly connected to the support rep best qualified to answer their question. Set it up with Operator Skills.

Customer loyalty

Userlike is a tool for building and nurturing customer relationships.

Sticky Chat

Userlike's internal chat logic favors the build-up of relationships between customers and employees. The Sticky Chat rule favors chat connections between visitors and Operators who have chatted before. If the relevant Operator isn't available, the connection falls back on rules like longest idle time and fair round-robin.

Smart customer profiles

Anonymous web visitors turn into real people. When a customer provides her email address, Userlike automatically builds a customer profile based on her public information.

CRM integrations

Follow up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of choice.

Customer feedback

Get your customer's opinion without breaking the experience.

Chat rating and feedback

The chat rating is effortless for the customer, and offers instant and actionable feedback for the Operator.

Userlike's chat rating feature, applied to Nivea's kids department.

Pre- and post- chat survey

Gain insights from your most engaged customers by asking them a simple question right before or after the chat.

Lead collection and website conversion

Features for when smiling faces aren't enough of a bottom line.

Proactive chat

Proactively reach out to web visitors who may have questions. Make missed opportunities due to doubt a thing of the past.

Widget Routers

Set up intelligent chat behavior tailored to the information we have on your web visitors. This includes the section of the website they are on, their country of origin, their browser language preference, and more.

Registration form

Set up a form that web visitors need to fill out before starting a chat. This way you will already have all the important information you need in case it concerns a valuable lead.

On-page guidance

Instead of explaining where to take a left, where to go right, and where to go straight, take the customer by the hand and guide him to the right page of your website.

Chat slots

Chat with multiple customers at the same time. Set your number of chat slots to a comfortable level and adjust upwards as your skills grow.

Chat Macros

Set up canned messages for common questions and situations, which you can use as a template or send directly. Use quick commands to send chat macros at lightning speed.

Chat analytics

Userlike's built-in analytics show when you're under- or over support capacity, quality improvements, and more. Embark on a path of continuous improvement.

Chatbots that empower your team

One day, robots might rule the planet. But not today. Today, they help your support team be more efficient and effective.