Module User.com - Live chat & Automatic Messaging

Module prestashop pour votre site e-commerce

User.com - Free Live chat & Automatic Messaging
Much more than your current chat widget. Easy to use. With advanced features. Free forever.

Les plus de ce module Prestashop

Améliore la relation client
  • One widget. Unlimited potential. Redefine communication with your customers using our chat - use it to gather leads, answers questions and support your clients.

  • Customized and personalized. Customize your chat widget by changing it's colour, placement, status or icon. Don't hesitate to use gifs and emojis to make communication more personalized.

  • Automate it. Use our advanced automation module to assign customers' to specific agents or to send automatic messages.

  • Chatbots are cool. Use our chatbot to communicate with your clients even when the support agents are away. You can create your own chat scenarios or use our build-in templates.

Ce que vos clients aimeront

  • Default replies
  • Multiple message modes
  • Multilanguage chat
  • Customizable design

Installation

Download the module from your account
Go to your shop's dashboard
Go to Modules
Click Add Module and select the archive you've downloaded from your computer
Install the module

Caractéristiques

Customization
We enable a full customization of your widget so that it works well with your website and business type. It includes the size, position, colour theme and structure.

Notifications
You can set sound and push notifications so that you never miss any incoming message on the chat.

Lead generation form
Collect email addresses to provide answers when the visitor is already gone.

Default replies
To make the support easier and your answers more precise, you can make a library of default replies easily accessible from the chat panel.

Automatic assignment
You can set rules concerning the way your visitors are assigned to agents. This will make customer support easier and better organized.

Agent groups
You can assign your users to specialized support divisions such as IT, sales or basic support in order to provide a high-quality support at each step of the user journey.

See what user is typing
You can peek at what your visitors are writing even before they click “Send”.

Notes
Add notes and call out other agents directly in conversations.

Short agent bio
Let your agents share a few words about themselves to inspire friend-like conversations.

Languages
Add as many languages as you want to display chat texts and prompts in viewers language.

Three message modes
Display automatic messages in 3 different styles and see what works best in your case.

Unlimited proactive invitations
Approach your visitors with a personalized message ,e.g. to welcome them or suggest reading articles concerning products or services they are currently viewing.

Mobile apps
User.com provides you with a free mobile app for iOS and Android to chat with your visitors wherever you are.

Chat message as emails
New visitors who send a message will be asked for their email addresses. If you respond after they leave the page, your response will be sent as an email.

User profile
All users have their own profiles that include a timeline, segments they belong to as well as person-specific information stored in attributes.

User behaviour tracking
User.com tracks every page view, event and other interactions your visitors perform (along with information about the exact timestamp).

Browser and device information
Automatically gather information about: referring page, language, location, OS, screen resolution, device and IP.

Dynamic Segments
You can track your sales funnels and target specific groups of users with dynamic segments that meet specific criteria.

Lists, tags and notes
You can create lists of contacts (like a newsletter list), assign custom tags as well as add notes for internal communication purposes.

Custom Events
Add your custom JS events in order to track user behaviour like clicks, custom form submits etc.

Product events
Have access to full information on how each person interacted with your products.

Custom Attributes
Create your own user attributes that work well with your sales needs. For example “Lead’s industry” or “Company size “.

Contacts Import / Export
You can import your contacts using Zapier, Mailchimp importer or a CSV file. Moreover, if you use Intercom, you can import all your conversations and data directly from your account.

Filters
You can find users that meet specific criteria by setting filtering rules. The process does not require coding and takes seconds.

Full API
You can integrate your system with User.com database with our API. It allows you to exchange and manage user data, connect with marketing automation, chat and use the mailing system.

Recommandations

Read the documentation

Nouveautés de la version 1.0.2(20/02/2020)

  • Initial release

Dispositions légales

Conformité RGPD

Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

Support et mises à jour

Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

Les services inclus dans votre abonnement

  • Mises à jour sécurité
  • Mises à jour compatibilité
  • Évolutions et futures fonctionnalités
  • Support illimité

Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


A propos

Développeur

Ancienneté

10/03/2018

Pays

India

Langues du support

EN