Module Trengo - Powerful Live Chat


Module prestashop pour votre site e-commerce

Reach out to website visitors to increase leads

Les plus de ce module Prestashop

Améliore la relation client
Quick and easy contact
Start chatting with your website visitors
Get in touch with potential customers and website visitors easily with the use of Trengo's user-friendly website chat. Customers can start talking directly and ask their questions while browsing through your website. Start using live chat right now and take your customer service to the next level! 

Live chat increases conversion
Get more customers and orders
A live chat can make your website more trustworthy for your website visitors. Next to that, a potential customer can more easily reach out to the organisation with their questions, instead of leaving your website without finding this information. Besides, a chat conversation gives your employees the opportunity to turn a lead into a customer! In average 25% of all the live chat conversations is from a potential lead that can be turned into a buying customer. 

Help multiple customers in real time
Answer multiple questions at the same time
Lower the threshold for customers to reach out to your organisation by implementing live chat in your customer service. Employees can easily answer multiple chat conversations at the same time. Instead of having undesirable queues within your call center, your customers can count on a fast answer to their questions while it still remains personal. 

Increase leads by using greetings
Draw the attention and initiate the conversation
The marketing tool marketeers wish for: greetings! By creating greetings within your live chat, a pop-up message will be send to the customer, inviting them to start a chat conversation on the website. A great way to increase the number of leads using our website widget. Besides, the succes of each greeting can be monitored to see what works best for the organisation! 


Ce que vos clients aimeront

  • Fast
  • Secure
  • Reliable
  • Scalable
  • Enjoyable
  • Unbeatable

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module
  • Caractéristiques

    Chat greetings
    Easily set up triggers and automatically send greetings to the website visitor (increasing leads).

    Multi webshop
    Receive chat messages from multiple webshops or organizations at the same time in one inbox.

    Instant chat
    Say goodbye to form fields! Instant chatting ensures more conversations and leads.

    Forward to teams
    Ask what type of question it is, to forward the conversation automatically with the right team of employees.

    Save time and money
    See the question before the customer has asked it
    For an employee it is possible to see what a website visitor is currently typing. This way he can easily anticipate for the upcoming question: start looking for the right information, or think about an answer before a customer has even finished asking their question. This saves time for the employee and the customer has their answer even faster! By using the profile feature or connect one of the integrations with Trengo, all the information is at hand even faster. 

    Fast loading time of the live chat
    Important for search engines like Google
    The loading time of the website widget is super low! Since the widget has a size of only 300KB, making it small and powerful in comparison with the competitors. Not only enhances this the browsing ease for your customers, it also enhances the search ability score of your website! 

    Easy to add on the site
    Get it working within a few clicks
    Installing the live chat on your website is easy as cake: copy and paste the embed code and the live chat is good to go. Add the widget using Google Tag Manager, our Wordpress guidelines or ask your website builder to insert it on your website. If you choose to adjust your widget after it has been placed, these changes will be live immediately, no need to update the code!

    Recommandations

    Read the documentation

    Nouveautés de la version 1.0.2(31/03/2020)

    • Initial release

    Dispositions légales

    Conformité RGPD

    Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

    Support et mises à jour

    Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

    Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

    Les services inclus dans votre abonnement

    • Mises à jour sécurité
    • Mises à jour compatibilité
    • Évolutions et futures fonctionnalités
    • Support illimité

    Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


    A propos

    Développeur

    Ancienneté

    10/03/2018

    Pays

    India

    Langues du support

    EN