Module Re:amaze - Customer service, live chat, and helpdesk

Module prestashop pour votre site e-commerce

Better Conversations. Happier Customers. Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

Les plus de ce module Prestashop

Améliore la relation client
SEAMLESS CUSTOMER HELPDESK
Re:amaze combines email, social media, mobile, and chat conversations seamlessly so your customers can reach you however they want. Collaborate with teammates using assignments, notes, and shared views.
Supported channels include Email, Website Chat, Facebook Pages, Facebook Messenger, Instagram, Twitter, WhatsApp, SMS, and Voice.

MANAGE MULTIPLE CHANNELS FOR MULTIPLE BUSINESSES
Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional at all times!

START THE CONVERSATION
Send automated and targeted messages to customers for better engagement using Cues.

HELP CUSTOMERS FASTER
Chat with customers in Real Time even when you're not at your desk. Set customizable Office Hours to set expectations with customers. Let Chatbots help with common questions.

CUSTOMER INTERACTIONS AT YOUR FINGERTIPS
Preview customer's message as they type so you're always a step ahead. Use our unique Peek functionality to co-browse.

LIVE DASHBOARD
Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.

CUSTOMER DATA INSIGHTS
View custom profile data about your customers when they chat with your team. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.

CUSTOMIZABLE AND BRANDED FOR YOUR BUSINESS
Offer your customers organized self-service support with rich topics and articles.

EMBEDDABLE OR SELF-HOSTED
Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Re:amaze chatbots.

Ce que vos clients aimeront

Boost sales and increase customer engagement with Re:amaze Chat
Set up rules and conditions to message customers at the right place and time. Build chatbots to help, guide, and sell to customers 24/7/365.

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module

    • Caractéristiques

    SATISFACTION SURVEYS
    Measure and gauge your team's effectiveness with automated qualitative and quantative surveys.

    QUICK ANSWERS
    Use response templates and searchable FAQ articles to respond to your customers quickly.

    MULTIBRAND
    Manage multiple support sites for multiple brands in one Reamaze account.

    TEAM PRESENCE
    See when your team is viewing and replying to customer conversations.

    REPORTING
    Stay on top of your conversation volume and response times with built in reporting features.

    WORKFLOWS
    Automate common workflows with custom triggers on incoming conversations.

    CUES
    Proactively engage customers with messages and calls to action based on automated triggers and rules.

    PEEK
    Frictionless co-browsing to get a peek at your customers' roadblocks in real time.

    CHATBOTS
    Automated chatbots to help answer frequently answered questions so your team can focus on important conversations.

    Recommandations

    Read the documentation

    Nouveautés de la version 1.0.2(20/02/2020)

    • Initial release

    Dispositions légales

    Conformité RGPD

    Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

    Support et mises à jour

    Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

    Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

    Les services inclus dans votre abonnement

    • Mises à jour sécurité
    • Mises à jour compatibilité
    • Évolutions et futures fonctionnalités
    • Support illimité

    Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


    A propos

    Développeur

    Ancienneté

    10/03/2018

    Pays

    India

    Langues du support

    EN