Benefits for Merchants Facebook Messenger :

Facebook Messenger is a great way to keep in touch, gather information and increase your sales on desktop, or any mobile device. A customer sends you a message via the widget in your store, which becomes a conversation starter that might even lead to a sale over the Messenger.

 

Benefits for Merchants WhatsApp :

An online chat system provides visitors, readers, customers immediate access to help.

Wait times are often much less than a call center, and visitors, readers, customers can easily multi-task while waiting. One button and a conversation with you will open automatically. Let all your customers contact you immediately and stop losing potential leads ! Concept about a WhatsApp contact button for websites that can be used as an alternative way of communication. Instead of calling a phone, email or SMS, just send a WhatsApp message.

 

Benefits for Merchants Online Chat Zendesk:

Track the chats you have with customers and turn them into actionable insights to improve performance.

This module allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.