Triggered Messages
Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.
Email Campaigns
Trigger or schedule email campaigns to drive signups or purchase with prospects - based on actions they take on your website, product, or app.
Bots
Let bots kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.
Visitor Intel
Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.
Clearbit Integration
Know who you’re talking to without imposing any lengthy forms on your website.
In-app Messages
Schedule proactive messages that get delivered inside your web and mobile app.
Email Campaigns
Trigger or schedule email campaigns to onboard new users, engage existing customers, announce offers or releases and gather customer feedback.
User Segmentation
Segment users based on their behavior, geography, and actions they perform or don’t perform.
Campaign Insights
Measure your campaign performance — sent, seen, and reply rates. Analyze and repeat.
Multi-channel Messaging
Target mobile users and users who navigate away from the desktop app with push notifications.
User Intel
Pull data from external software — your CRM system, email automation app or anything else. Bring everything inside Freshchat's team inbox to make data-driven conversations.
Message Channels
Enable users to start focussed conversations by creating multiple chat threads like Delivery, Support, Billing etc.
In-messenger FAQs
Break free from all self-service silos by bringing all your FAQs inside the messenger.
IntelliAssign
Route chats based on the skill level of your team members and their current chat load.
Helpdesk Insights
Get all the insight you need to deliver customer satisfaction with real time dashboard, helpdesk, and team member reporting.
CoBrowsing
Be on the same page as your users — Guide them remotely by accessing their screen and talking to them.
The best of all worlds
Integrate Freshchat with Slack, Facebook Messenger, WhatsApp, and Freshdesk for an all-encompassing support experience.
OmniChat
Engage, sell, and support from anywhere on the web with the chrome extension.
Multilingual Messenger
The right words make or break the game. Customize your messenger in more than 33+ languages.
Priority Inbox
Stay on top of conversations that matter the most. Filter messages based on the response time due on them.