Module Freshchat - Live Chat by Freshworks

Module prestashop pour votre site e-commerce

Freshchat - Live Chat by Freshworks
Turn visitors into leads and customers into happy, engaged users. Freshchat is a modern messaging software built for teams who want to ace customer conversations-marketing, sales, or support.

Les plus de ce module Prestashop

Améliore la relation client
Engage before they exit and qualify leads with Bots
Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.

Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you're talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.

Don’t stop with selling. 
Support and delight customers
Talk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.


Ce que vos clients aimeront

Turn your website into a working conversion machine
Your website is an indispensable source for all your conversions and revenue. But here is the stumbling block: Content shock and attention scarcity are real — Visitors on an average spend 6 seconds on a site and drop off. With conversational, proactive, and automated 1:1 messaging, take your website out of the conversion vacuum. 

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module

    • Caractéristiques


    Triggered Messages 
    Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.

    Email Campaigns
    Trigger or schedule email campaigns to drive signups or purchase with prospects - based on actions they take on your website, product, or app.

    Bots
    Let bots kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.

    Visitor Intel 
    Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.

    Clearbit Integration
    Know who you’re talking to without imposing any lengthy forms on your website.

    In-app Messages
    Schedule proactive messages that get delivered inside your web and mobile app.

    Email Campaigns
    Trigger or schedule email campaigns to onboard new users, engage existing customers, announce offers or releases and gather customer feedback.

    User Segmentation
    Segment users based on their behavior, geography, and actions they perform or don’t perform.

    Campaign Insights
    Measure your campaign performance — sent, seen, and reply rates. Analyze and repeat.

    Multi-channel Messaging 
    Target mobile users and users who navigate away from the desktop app with push notifications.

    User Intel 
    Pull data from external software — your CRM system, email automation app or anything else. Bring everything inside Freshchat's team inbox to make data-driven conversations. 

    Message Channels 
    Enable users to start focussed conversations by creating multiple chat threads like Delivery, Support, Billing etc.

    In-messenger FAQs
    Break free from all self-service silos by bringing all your FAQs inside the messenger.

    IntelliAssign
    Route chats based on the skill level of your team members and their current chat load.

    Helpdesk Insights
    Get all the insight you need to deliver customer satisfaction with real time dashboard, helpdesk, and team member reporting.

    CoBrowsing
    Be on the same page as your users — Guide them remotely by accessing their screen and talking to them.

    The best of all worlds
    Integrate Freshchat with Slack, Facebook Messenger, WhatsApp, and Freshdesk for an all-encompassing support experience.

    OmniChat 
    Engage, sell, and support from anywhere on the web with the chrome extension.

    Multilingual Messenger
    The right words make or break the game. Customize your messenger in more than 33+ languages.

    Priority Inbox
    Stay on top of conversations that matter the most. Filter messages based on the response time due on them.

    Recommandations

    Read the documentation

    Nouveautés de la version 1.0.2(20/02/2020)

    • Initial release

    Dispositions légales

    Conformité RGPD

    Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

    Support et mises à jour

    Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

    Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

    Les services inclus dans votre abonnement

    • Mises à jour sécurité
    • Mises à jour compatibilité
    • Évolutions et futures fonctionnalités
    • Support illimité

    Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


    A propos

    Développeur

    Ancienneté

    10/03/2018

    Pays

    India

    Langues du support

    EN