Module Chatra - Free Live Chat Integration

Module prestashop pour votre site e-commerce

Talk with visitors on your website. Live chat & offline messaging for businesses.

Les plus de ce module Prestashop

Améliore la relation client
Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

  • Keeps conversation history, even including unsent messages. -  Conversations are saved, just like on a smartphone, for both you and your customers, even if they close their browser.
  • Get inside their head - Save time by preparing answers while visitors are still typing and impress them with the speed of your reactions.
  • Has the capability for group chats. -  Agents can access all conversations, including those assigned to other team members, and lend a hand when needed. Customers don’t expect this, and it makes your team look super attentive!
  • Works everywhere - Chatra works on everything, even a Nintendo 3DS.
  • No more nameless visitors - Chatra automatically generates colors and names for website visitors to make it easier for agents to keep track of them.
  • Encrypts everything - What happens in Chatra stays in Chatra, thanks to SSL-enсryption.
  • Intelligent chat distribution - Conversations are taken by the first to react. If an agent doesn’t answer in a certain timeframe, the chat is offered to all online team members.
  • Unlimited chat review - Any number of agents (irrespective to the plan) can see what’s going on online and start chatting instantly as soon as somebody else quits. You can also use your iPhone to review chats while answering someone on your computer. If something urgent comes up on iPhone, you can switch which device you’re answering from instantly.


Your support team agents aren’t robots, and neither are your potential customers. So why do so many pieces of live chat software treat them like they are? Helpful features are a good start, but they’re not enough for great communication. That’s why we’ve done our best to add a little magic to Chatra to make it really special.


Ce que vos clients aimeront

Fast
Secure
Reliable
Scalable
Enjoyable
Unbeatable

Installation

  • Download the module from your account
  • Go to your shop's dashboard
  • Go to Modules
  • Click Add Module and select the archive you've downloaded from your computer
  • Install the module

    • Autre


    Caractéristiques

    • Agent accounts
    • Agents online
    • Concurring chats
    • Multilingual chat widget
    • Use on multiple websites
    • Offline messaging
    • Complete conversation history
    • E-mail chat transcripts
    • Group chats
    • Typing indicators
    • Read receipts
    • Notifications
    • Agent names, titles and photos
    • Basic visitor info
    • Chat notes
    • Widget customization
    • SSL-encryption
    • Google Analytics integration
    • Browser dashboard
    • Windows & Mac desktop apps
    • iOS & Android mobile apps
    • Developer API
    • Targeted chats (triggers)
    • Detailed visitor info
    • Typing insights
    • Intelligent pre-chat form
    • File transfer
    • Saved replies
    • Invisible mode
    • Visitor banning
    • Delete chats
    • Chat Ratings
    • Chat Reports
    • Slack integration
    • Help Scout integration
    • Front integration
    • Outgoing Webhooks

    Recommandations

    Read the docs

    Nouveautés de la version 1.2.0(23/02/2020)

    • Added functionality improvements

    Dispositions légales

    Conformité RGPD

    Ce module est conforme au Réglement européen sur la Protection des Données Personnelles.

    Support et mises à jour

    Lors de l'achat, votre abonnement Business Care de votre première année est automatiquement inclus, puis reconduit tacitement à la fin de la période.

    Vous pouvez résilier votre abonnement à tout moment, avant la fin de la période en cours.

    Les services inclus dans votre abonnement

    • Mises à jour sécurité
    • Mises à jour compatibilité
    • Évolutions et futures fonctionnalités
    • Support illimité

    Vous souhaitez avoir plus de détails? Découvrez les questions les plus fréquemment posées autour de Business Care.


    A propos

    Développeur

    Ancienneté

    10/03/2018

    Pays

    India

    Langues du support

    EN